At Ridge, we prioritize quality, safety, functionality, and regulatory compliance in every product we design. The Ridge Tracker Card delivers Apple Find My® compatibility and a wireless rechargeable battery in super slim form.
Please read the following instructions and safety guidelines carefully before using this product. Failure to follow these instructions could result in malfunction, injury, property damage, or loss of data.
The Ridge Tracker Card is designed for use only with compatible devices as specified by the manufacturer. By purchasing or using this product, you acknowledge and accept full responsibility for its proper use in accordance with all provided instructions and applicable laws and regulations. Ridge disclaims all liability for any damage, injury, or loss resulting from misuse, mishandling, or defects, and makes no warranties—express or implied—regarding the product’s safety, performance, or fitness for a particular purpose.
By purchasing or using the Ridge Tracker Card, you acknowledge and agree that your use of this product is subject to Ridge’sTerms and Conditions andPrivacy Policy.These documents contain important information about your rights, responsibilities, and limitations of liability, as well as how your personal information is handled. Please review them carefully before use. Continued use of this product constitutes your acceptance of these terms and policies.
Ridge reserves the right to change or improve this product and to make changes in the content of this document without obligation to notify any person or organization of such changes or improvements. VisitRidge Product Resources for the latest updates and supplemental information concerning the use of this product.
The Apple® products and services referenced in this resource, including Find My®, MagSafe®, Siri®, iPhone®, iPad®, iPod Touch®, and Mac®, are the trademarks of Apple Inc., registered in the U.S. and other countries and regions. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and regions. Neither Apple nor Cisco are responsible for the operation of the Ridge Tracker Card or its compliance with safety and regulatory standards. Ridge is not affiliated with or endorsed by Apple or Cisco.
Features
● Works with Apple Find My:Track your Ridge Wallet, Ridge Backpack, Ridge Luggage, or other products with real-time tracking, sound alerts, and Lost Mode for added security. Please note that the tracker card only works with Apple devices and is not compatible with Android, Samsung Galaxy, Google Pixel, or other non-Apple smartphones.
● 95dB Location Ringer: Loud enough to hear even in noisy environments with a 300 ft (90m) range for easy retrieval.
● Wireless Rechargeable Battery: Long-lasting 155mAh battery with wireless charging for a seamless experience. Compatible with any Qi or MagSafe® wireless charger (not included), providing up to 5 months of battery life. There’s no need to replace the battery.
● IPX67 Water Resistance: Built to withstand everyday spills and splashes, ensuring durability in most environments.
● Instant Notification Proximity Alerts:Get immediate notifications when your Ridge Wallet, Ridge Backpack, Ridge Luggage, or other product moves out of range so you never leave it behind.
● Voice Activation Tracking:Use Siri to ring your Ridge Tracker Card or display its location on a map.
● Location Sharing:Share access with up to five trusted contacts for added convenience and security.
● Advanced Privacy Protection:End-to-end encrypted tracking keeps your location data secure and private.
● MFi Certified:The Ridge Tracker Card has passed Apple 's Made for iPhone (MFi) program, ensuring it meets strict compatibility, safety, and performance standards for seamless integration with Apple devices.
Specifications
● Battery: 155mAh
● Material: PVC
● Dimensions: Approximately the size of two regular cards. 3.35 in. (85mm) x 2.12 inches (53.9mm) x 0.095 inches (2.4mm) (H x L x W), +/- 0.01 inches (0.3 mm) tolerance.
● Weight: 0.5 oz (14.2g)
● Compatibility: iOS 14 or newer
● Coverage: Worldwide Lost & Found Platform
● Range: Up to 300 feet (90 meters)
● Rechargeable: A full charge lasts up to 5 months
● Operational Temperature: 0°C – 45°C (32°F – 113°F)
How to Set Up Your Ridge Tracker Card
What You'll Need:
● Charged Ridge Tracker Card
● iPhone, iPad, iPod Touch, or Mac with iOS 14 or newer
● Bluetooth enabled
● Internet connection
● "Share My Location" enabled in Find My app settings
Setup Steps:
Your Ridge Tracker Card is ready to use!
How to Use Your Ridge Tracker Card
Using the Apple Find My app, you can easily locate your Ridge Tracker Card from your iPhone, iPad, iPod Touch, or Mac.
To Find Your Tracker Card:
● Open the Apple Find My app
● Click on the corresponding item to reveal the location
If Your Tracker Card is Out of Range:
● Enable "Lost Mode" to lock its location
● Tap into the vast network of Apple devices to help find it
● Receive alert notifications if the Ridge Tracker Card falls out of range
Requirements for Best Performance:
● Bluetooth is turned on
● Internet connection is available
● "Share My Location" is enabled in Find My app settings: Settings→ Apple ID→ Find My
● Find My app on Apple Watch requires the latest version of WatchOS
Turn On:
● Press the button once
● Device will beep and red light will flash to confirm activation
Turn Off:
● Press and hold the button until you hear three beeps
● Release after the prompts
● Red light will flash once per beep
Reset Your Tracker Card:
● Open the Find My app and remove the Ridge Tracker Card from your devices
● Turn on the Ridge Tracker Card
● Press the button four times
● On the fourth press, hold the button until you hear a long beep
Connection Timeout: If the Ridge Tracker Card is not paired within 2 minutes, it will emit four beeps as a notification.
Connecting to Another Device: The Ridge Tracker Card can only be connected to one device at a time. To connect it to a different Apple device:
● Open the Find My app
● Click "Remove Item" to disconnect
● Follow the setup steps to pair it with the new device
Wireless Charging:
● The Ridge Tracker Card supports wireless charging
● Use any Qi-certified or MagSafe-compatible wireless charger
● Place the tracker card on the charging pad
Charging Indicators:
● GREEN light: Device is charging
● BLUE light: Device is fully charged
● Beep sound: Charging has started
Battery Life:
● Up to 5 months on a full charge
● Your iPhone will automatically notify you when battery is low
● Charge for at least 1 hour before first pairing
Q: The Ridge Tracker Card is not showing up in the Find My app. How do I fix this?
Before you contact support, try this:
● Make sure the Ridge Tracker Card is charged (charge for at least 1 hour)
● Press and hold the power button to enter pairing mode
● Ensure Bluetooth, WiFi, Location Services, and Find My are ON
● If previous steps don't work: reset the Ridge Tracker Card and restart your phone
Q: My phone says 'unsupported accessory.' What does that mean?
There are two possible issues:
Q: Why is the location not updating in real-time?
Apple's Find My network is not real-time GPS. The Ridge Tracker Card relies on:
● Bluetooth signals
● Nearby Apple devices
● Periodic crowd-sourced updates
To help reconnect:
● Walk around with your phone to help Bluetooth reconnect
● Pull down to refresh the Find My app
● Use the Find My app to make the Ridge Tracker Card play a sound
● Verify Bluetooth is enabled in your phone's settings
Q: Why does Find My show an old location even though I'm nearby?
Common causes:
● Your Bluetooth hasn't reconnected yet
● The Ridge Tracker Card is asleep or inactive
● Nearby obstructions or interference
● Your Find My app hasn't refreshed
Actions to try:
● Walk around with your phone to help Bluetooth reconnect
● Pull down to refresh the Find My app
● Use the Find My app to make the Ridge Tracker Card play a sound
● Verify Bluetooth is enabled in your phone's settings
Q: The Find My app is showing 'No Location Found.' What does that mean?
This usually happens when:
● The Ridge Tracker Card is out of Bluetooth range (over 300 feet)
● No nearby Apple device has detected it recently through the Find My network
● The Ridge Tracker Card is powered off, has a dead battery, or is physically blocked
Q: Why can't I make the Ridge Tracker Card play a sound from the app?
This happens when:
● The Ridge Tracker Card is out of Bluetooth range (over 300 feet away)
● The Ridge Tracker Card is offline, powered off, or has a dead battery
● The sound feature is muted or disabled
● Bluetooth or Location Services are turned off on your phone
Q: Can I pair the Ridge Tracker Card with more than one Apple ID?
No, each Ridge Tracker Card can only be linked to one Apple ID at a time. This is a security feature of Apple's Find My network. To transfer ownership, you must first remove it from your current Apple ID, then the new user can add it to theirs.
Q: Can I share the Ridge Tracker Card with other people?
Yes, you can share tracking access with other people through the Find My app's "Share Item" feature. While the Ridge Tracker Card can only be linked to one Apple ID (the owner), you can share location tracking with up to five trusted contacts. This allows other people to see the tracker's location and receive notifications, even though they cannot modify settings or remove the device from your account.
Q: Can someone else track me with my Ridge Tracker Card?
It's extremely unlikely. Apple's Find My system has built-in anti-stalking protections that detect, alert, and prevent unauthorized tracking. Your iPhone will notify you if an unknown tracker is traveling with you.
Q: If someone finds my Ridge Tracker Card, can they reset it?
No, they cannot reset or use it. The Ridge Tracker Card remains locked to your Apple ID until you remove it yourself. Only you can transfer ownership to someone else.
Q: Does the Ridge Tracker Card work inside my Ridge Wallet?
Yes, the Ridge Tracker Card works perfectly inside Ridge Wallets. Ridge Wallets use RFID-blocking plates that only block signals around 13.56 MHz (used by credit cards and NFC payments like Apple Pay). The Ridge Tracker Card uses Bluetooth Low Energy at 2.4 GHz, which isn't affected by the RFID shielding.
Q: Does the Ridge Tracker Card have Precision Finding UI?
No, the Ridge Tracker Card provides basic location tracking with proximity alerts and sound only. Unlike AirTags, it doesn't offer Precision Finding features like on-screen arrows, exact distance measurements, or haptic feedback.
Q: Can I use the Ridge Tracker Card internationally?
Yes, the Ridge Tracker Card works anywhere in the world where Apple devices are present. Since it uses Apple's global Find My network, your Ridge Tracker Card can update its location even when you're traveling overseas.
Q: How will I know when the Ridge Tracker Card battery is low?
Your iPhone will automatically send you a notification when the Ridge Tracker Card's battery is running low and needs to be recharged. You'll have plenty of time to charge it wirelessly before it completely dies.
When traveling with the Ridge Tracker Card, be aware that lithium-ion batteries are subject to airline regulations and must be packed in carry-on luggage only.
With a capacity of 155mAh (0.57Wh), this device is well within the 100Wh limit allowed by most airlines. However, some carriers may have additional restrictions. Always check your airline's specific battery policies before flying.
Privacy & Data Protection
The Ridge Tracker Card works exclusively through Apple's Find My network, which uses end-to-end encryption to protect your location data. Here's what this means:
What Ridge Cannot Access:
● Your location history or current location
● When or how often you use the tracker
● Your personal information or Apple ID details
● Any data transmitted through the Find My network
What Apple Handles:
● All location tracking and data processing
● User account management through the Find My app
● Privacy controls and data sharing settings
● Compliance with their Privacy Policy and Terms of Service
Apple serves as the sole data controller for all information related to your Ridge Tracker Card usage.
The Find My network includes built-in safeguards to prevent unauthorized tracking:
For Apple Device Users (iOS 14.5+):
● Automatic alerts if an unknown tracker travels with you
● Notifications appear on your iPhone, iPad, or other Apple devices
● Option to play a sound on the unknown tracker to locate it
For Non-Apple Device Users:
● The Ridge Tracker Card automatically emits an audible alert when separated from its owner and in motion
● This sound helps detect if someone has placed a tracker on your belongings without permission
Additional Protection:
● Trackers separated from their owner for extended periods will alert nearby users
● You can disable any unknown tracker you find using the Find My app
Through the Find My app, you have complete control over your Ridge Tracker Card:
Location Management:
● View current or last known location
● Enable or disable location sharing
● Set up location-based notifications
Device Management:
● Add or remove the Ridge Tracker Card from your account
● Transfer ownership of the Ridge Tracker Card to another Apple ID
● Permanently delete all associated data
Data Removal:
To completely remove all data:
Legal Standards: The Ridge Tracker Card and Find My network comply with major privacy regulations including GDPR (Europe), CCPA (California), and other applicable data protection laws.
Your Rights: Depending on your location, you may have additional rights regarding your data. Since Apple controls all data processing, contact Apple directly for:
● Data access requests
● Data deletion requests
● Privacy policy questions
● Compliance concerns
Apple Privacy Policy:Apple's Privacy Policy Ridge Privacy Policy:Ridge Privacy Policy Find My Support:Apple Find My Support
Questions or Concerns:
● For Find My or location data questions: Contact Apple Support
● For Ridge Tracker Card product questions: Contact Ridge Support
● For general privacy inquiries: See our Privacy Policy
Ridge is committed to protecting your privacy. We designed the Ridge Tracker Card to work entirely through Apple's secure Find My network, ensuring we never have access to your personal or location data.
UN38.3 Transport Safety: Passes UN38.3 certification for lithium-ion battery transport safety, having completed all required tests for safe shipment by air, sea, and land. With a 155mAh capacity, the Ridge Tracker Card battery is classified as a low-power device under transport regulations.
UL1642:2020 Battery Safety:Passes test items 10, 11, 13, 17, 20 of UL1642:2020 for lithium battery safety requirements.
MSD (EC) No 1272/2008 (CLP): Complies with the European Classification, Labelling and Packaging regulation for chemical safety and hazard communication.
Federal Communications Commission (FCC) ID:2APRQ-TRACKERCARD
FCC Compliance Statement: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
Class B Digital Device: Tested and approved as a Class B digital device under Part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
FCC Caution: Any changes or modifications not expressly approved by the responsible party could void the user's authority to operate this equipment.
Radiation Exposure: Complies with FCC RF exposure limits for portable use in uncontrolled environments. Safe to operate as intended. The Ridge Tracker Card uses Bluetooth Low Energy technology with minimal RF exposure.
California Proposition 65: Test results confirm compliance with chemical safety disclosure requirements. No restricted chemicals are present, therefore no Prop 65 warning label is required.
Innovation, Science and Economic Development Canada (IC) ID: 29089-TRACKERCARD
ISED RSS Compliance:Complies with Industry Canada license-exempt RSS standard(s). Operation is subject to:
This certification ensures the Ridge Tracker Card meets Canadian radio frequency (RF) standards for reliable and safe operation.
CE RED (2014/53/EU): Meets the Radio Equipment Directive requirements for electromagnetic compatibility, safety, and radio spectrum efficiency in the European Union.
RoHS (EU 2011/65/EU): Test results confirm compliance with the EU RoHS Directive 2011/65/EU for restriction of hazardous substances, ensuring environmental protection.
ETSI EMC Standards: Passes ETSI EN 301 489-1 V2.2.3 (2019-11) and ETSI EN 301 489-17 V3.2.4 (2020-09) for electromagnetic compatibility (EMC) requirements for radio equipment and broadband data transmission systems.
ETSI EN 300 328 V2.2.2 (2019-07): Meets radio equipment standard for 2.4 GHz frequency band operation.
EMF Exposure Standards: Tested and approved under EN 62479:2010 and EN 50663:2017 for electromagnetic field (EMF) exposure limits and SAR (Specific Absorption Rate) assessment procedures.
Radio Equipment Regulations 2017: Complies with the essential requirements of Radio Equipment Regulations 2017 (SI 2017 No. 1206, as amended by SI 2019 No. 696) for electrical equipment designed for use within radio and telecommunications terminal equipment.
UK RoHS: Tested via IEC 62321 methods and certified for UK restrictions on hazardous substances in electrical equipment, ensuring post-Brexit compliance.
RCM (Regulatory Compliance Mark): Certified by RC TRADING CO PTY. LTD. in compliance with AS/NZS 4417.1 for Australia and New Zealand.
ACMA Compliance: Certified as complying with relevant ACMA Standards under the Radiocommunications Act 1992 for radio frequency devices.
Radio Communications Standards: Complies with AS/NZS 4268:2017+A1:2021 and AS/NZS 2772.2:2016+A1:2018 for radio frequency equipment operation.
EMC & Safety Standards: Passes AS/NZS CISPR 32:2015+A1:2020 for electromagnetic compatibility (EMC) and AS/NZS 62368.1:2022 for ICT equipment safety.
Revised 10.2.25
