Product Resources - Ridge Tracker Card - Google Find Hub Essentials

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RIDGE® TRACKER CARD

GOOGLE™ FIND HUB ESSENTIALS

At Ridge, we prioritize quality, safety, functionality, and regulatory compliance in every product we design. The Ridge Tracker Card delivers Google Find Hub compatibility and a wireless rechargeable battery in super slim form. As a Works with Google's Find Hub certified accessory, it integrates directly with the Find Hub app on compatible Android smartphones.

For comprehensive product documentation including instructions, safety, compliance, troubleshooting, and more, visit Ridge Tracker Card - Complete Guide. For Apple setup, see Apple® Find My® Essentials.

Legal Disclaimer and User Acknowledgment

The Ridge Tracker Card is designed for use only with compatible Android devices as specified by the manufacturer. Use of this product is subject to Ridge's Terms and Conditions and Privacy Policy. These documents describe important information about your rights and responsibilities, as well as how your personal information is handled. If you do not agree, do not use the product and return it in accordance with Ridge's return policy. Continued use of this product constitutes your acceptance of these terms and policies.

Ridge reserves the right to change or improve this product and to make changes in the content of this document without obligation to notify any person or organization of such changes or improvements. Visit Ridge Product Resources for the latest updates and supplemental information concerning the use of this product.

The Google products and services referenced in this resource, including Find Hub, Android, and Google Play, are used descriptively. Android™, Find Hub™, and Google Play™ are trademarks of Google LLC. Apple®, Find My®, iPhone®, and MagSafe® are trademarks of Apple Inc., registered in the U.S. and other countries and regions. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and regions. All other trademarks are the property of their respective owners. Neither Google nor its affiliates are responsible for the operation of the Ridge Tracker Card or its compliance with safety and regulatory standards. Ridge is not affiliated with or endorsed by Google.

Features

Find Hub Compatibility: Track your Ridge Wallet and other everyday essentials with location tracking, sound alerts, and unwanted tracker alerts for added security. No subscriptions or monthly fees required. This guide covers Google Find Hub setup only. For Apple setup, see Apple Find My Essentials.
Works with Google's Find Hub: The Ridge Tracker Card has passed Google's Find Hub Certification Guidelines, including third-party lab (3PL) certification, ensuring compatibility, safety, and performance standards for seamless integration with Android devices.
Notify When Left Behind: Get an automatic alert on your Android device if you leave your wallet or other everyday essentials behind. The alert shows where your item was last seen, and tapping it opens its last known location in the Find Hub app. You can turn Notify When Left Behind on or off and manage it anytime in the Find Hub app. Availability depends on the Google Find Hub rollout.
Location Sharing: Share tracking access with up to ten trusted contacts through the Find Hub app. Contacts can see the tracker’s location without being able to modify your settings.
95dB Location Ringer: Loud enough to hear even in noisy environments. For best performance, place the tracker card under your Cash Strap/Money Clip. In open areas it can reach up to 300 feet (90 meters); inside a Ridge Wallet, the range may vary.
Wireless Rechargeable Battery: Long-lasting 155mAh battery with wireless charging for a seamless experience. Compatible with any Qi or MagSafe wireless charger (not included), providing up to 10 months of battery life. There's no need to replace the battery.
IP68 Water & Dust Resistance: Fully sealed against dust and rated for water submersion, protecting against spills, rain, and accidental drops in water.
Advanced Privacy Protection: End-to-end encrypted tracking keeps your location data secure and private. Google serves as the sole data controller. Ridge cannot access your location or any data transmitted through the Find Hub network.

Specifications

Compatibility: Android 9.0 or newer
Coverage: Global Find Hub network of Android devices; availability varies by country and device
Range: Up to 300 feet (90 meters) in open areas; range may vary when placed inside a Ridge Wallet.
Water Resistance: IP68 Water & Dust Resistance
Certification: Works with Google's Find Hub
Rechargeable: A full charge lasts up to 10 months

For full specifications, visit Ridge Tracker Card - Complete Guide.

How to Set Up Your Ridge Tracker Card

What You'll Need:

Android device running Android 9.0 or newer
Signed in to your Google account on your Android device
Screen lock (PIN, pattern, or password) turned on
Bluetooth enabled
Internet connection
Location Services enabled
Find Hub app open and ready

Setup Steps:

Charge your Ridge Tracker Card for at least 1 hour before first use
Open the Find Hub app on your Android device
Press the button once to turn on your Ridge Tracker Card. The device will beep and the red LED will flash
Hold the card near your unlocked Android device. When it appears, tap “Connect” and follow the on-screen instructions to finish pairing
Name your Tracker Card in the Find Hub app, and you’re ready to go

How to Use Your Ridge Tracker Card

Using the Find Hub app, you can easily locate your Ridge Tracker Card from your Android device.

To Find Your Tracker Card:

Open the Find Hub app
Select the corresponding item to reveal its location on the map

If Your Tracker Card is Out of Range:

Monitor its last known location in the Find Hub app
Tap into the Find Hub network of nearby Android devices to help find it
Receive alert notifications if the Ridge Tracker Card falls out of range
Mark it as lost in the Find Hub app to get a notification when the Find Hub network locates it

Requirements for Best Performance:

Bluetooth is turned on
Internet connection is available
Location Services are enabled on your Android device
For best performance, place the tracker card under your Cash Strap/Money Clip.

How to Turn On, Turn Off, and Reset Your Ridge Tracker Card

Turn On:

Press the button once
The device will beep and the red LED will flash to confirm activation
Open the Find Hub app and confirm the card shows as online
You do not need to re-pair as long as the card remains associated with your Google account

Turn Off:

Press and hold the button until you hear three beeps, then release
The red LED will flash once per beep
The Ridge Tracker Card is now turned off and will no longer broadcast its location or respond to sound or locate requests
Note: The card remains paired to your Google account until you remove it

Reset:

Open the Find Hub app and remove the Ridge Tracker Card from your account
Turn on the Ridge Tracker Card
Press the button four times. On the fourth press, hold until you hear a long beep

Connection Timeout: If the card is not paired within 5 minutes of being turned on, it will emit four beeps. Press and hold the button on the front of the Ridge Tracker Card for four seconds and continue setup.

Switching Networks: A factory reset is also required to switch your Ridge Tracker Card from Google Find Hub to Apple Find My, or from Apple Find My to Google Find Hub. The card can only be set up on one network at a time.

Connecting to Another Device: The Ridge Tracker Card can only be connected to one Google account at a time. To connect it to a different Android device signed into the same Google account, simply open the Find Hub app on the new device. To transfer it to a different Google account, open the Find Hub app, tap "Remove Item", then follow the setup steps to pair it with the new account.

How to Charge Your Tracker Card

Wireless Charging:

The Ridge Tracker Card supports wireless charging
Use any Qi-certified or MagSafe-compatible wireless charger (not included)
Place the tracker card face-down on a wireless charger, aligning the charging symbol (circle with lightning bolt) on the back of the card with the center of the charging pad
A beep confirms charging has started

Charging Indicators:

Blue light: Device is charging
Green light: Device is fully charged

Battery Life:

Charge for at least 1 hour before first pairing
Up to 10 months on a full charge
Find Hub does not currently send low battery alerts, so check your battery level by selecting your Ridge Tracker Card in the Find Hub app Find Hub sends a low battery alert, giving you time to recharge your Ridge Tracker Card before it powers off. You can also check your battery level anytime by selecting your Ridge Tracker Card in the Find Hub app

For complete charging instructions and battery care, visit Ridge Tracker Card - Complete Guide.

Troubleshooting

Q: The Ridge Tracker Card is not showing up in the Find Hub app.

Charge the Ridge Tracker Card for at least 1 hour before attempting to pair
Press the button once to power on the card, the device will beep and the red LED will flash
Ensure Bluetooth, WiFi, Location Services, and Google Play Services are ON and up to date
Confirm you are signed in to the correct Google account in the Find Hub app
Make sure the Find Hub app is updated to the latest version
If previous steps don't work: reset the Ridge Tracker Card and restart your phone

Q: Why isn't my Ridge Tracker Card's location updating? Google's Find Hub network is not real-time GPS, so some delay is normal, but if updates seem stuck, work through these in order:

Confirm Location permission for the Find Hub app is set to "Allow all the time," not "While using the app"
Confirm Nearby devices permission is allowed for the Find Hub app
Turn off battery optimization for the Find Hub app: Settings > Apps > Find Hub > Battery > "Unrestricted"
Set "Find your offline devices" to "With network in all areas" in the Find Hub app's settings, for better coverage in low-traffic areas
Confirm Bluetooth is turned on and walk around with your phone to help trigger a nearby relay

Q: The Find Hub app is showing "No Location Found." This usually happens when the Ridge Tracker Card is out of Bluetooth range (over 300 feet/90 meters), no nearby Android device has detected it recently, or the Ridge Tracker Card is powered off, has a dead battery, or is physically blocked. The range may also vary when the tracker card is placed inside a Ridge Wallet. If the location looks out of sync rather than simply missing, select the Ridge Tracker Card in the Find Hub app and tap "Sync recent location". If that doesn't resolve it, reset the Ridge Tracker Card and reconnect it.

Q: Why am I not getting Notify When Left Behind alerts? Work through these in order:

Confirm the Find Hub app is installed and updated through the Google Play Store, since uninstalling the app turns off notifications
Confirm Notification permissions are enabled for the Find Hub app
Confirm “Notify when left behind” is turned on for your Ridge Tracker Card in the Find Hub app
Confirm you are the primary owner of the card, since shared users do not receive left behind alerts
Keep in mind that alerts are active on one primary Android device per item at a time
Check the locations you’ve excluded in the “Notify when left behind” settings, since you won’t get alerts for items left at those places

Q: Does the Ridge Tracker Card have Precision Finding? No, the Ridge Tracker Card does not use Ultra-Wideband (UWB) or real-time GPS. Instead, it relies on Bluetooth to connect to nearby Android devices, which then relay its location through the Find Hub network. The Ridge Tracker Card provides basic location tracking with proximity alerts and sound only and does not offer Precision Finding features like on-screen arrows or exact distance measurements. When you're close to the last known location, use the "Play sound" feature in the Find Hub app to trigger the 95dB ringer and locate it by sound.

Q: Does the Ridge Tracker Card work inside my Ridge Wallet? Yes, the Ridge Tracker Card is designed to work inside Ridge Wallets. The RFID-blocking plates only block the frequencies used by credit cards and contactless payments, not Bluetooth. For best performance, place the tracker card under your Cash Strap/Money Clip. In open areas it can reach up to 300 feet (90 meters); inside a Ridge Wallet, the range may vary.

For more troubleshooting questions, visit Ridge Tracker Card - Complete Guide.

Sharing and Privacy

Q: Can I pair the Ridge Tracker Card with more than one Google account? No, each Ridge Tracker Card can only be linked to one Google account at a time. To transfer ownership, remove it from your current Google account first, then the new user can add it to theirs.

Q: Can I share the Ridge Tracker Card with other people? Yes, you can share tracking access with up to ten trusted contacts through the Find Hub app. Contacts can see the tracker’s location but cannot modify settings or remove the device from your account.

Q: Can someone else track me with my Ridge Tracker Card? It's extremely unlikely. Google's Find Hub network has built-in anti-stalking protections that detect and alert users to unwanted tracking. This protection works across platforms: both Android and iPhone users nearby will be notified if an unknown Ridge Tracker Card is separated from its owner and appears to be traveling with them. On Android, you can also check at any time without waiting for an alert by going to "Settings" > "Safety & emergency" > "Unknown tracker alerts" and tapping "Scan now". iPhone users can check the same way by opening the Find My app and viewing "Items Detected With You". If a tracker is found, use the Find Hub app (or Find My on iPhone) to play a sound on it to locate it and follow the on-screen instructions to take further action. If you feel unsafe, go to a public location and contact local law enforcement. Keep the tracker and its details, since law enforcement may ask for them.

Q: If someone finds my Ridge Tracker Card, can they reset it? No. The Ridge Tracker Card remains locked to your Google account until you remove it yourself. Only you can transfer ownership to someone else.

Q: Can I switch my Ridge Tracker Card between Google Find Hub and Apple Find My? Yes. The Ridge Tracker Card supports both networks, but only one at a time. To switch from Google Find Hub to Apple Find My, remove the card from the Find Hub app, then perform a factory reset. Press the button four times, holding on the fourth press until you hear a long beep. Once reset, follow the setup steps in Apple Find My Essentials to pair the card with the Find My app.

For complete sharing and privacy information, visit Ridge Tracker Card - Complete Guide.

Privacy and Data Protection

The Ridge Tracker Card works through Google's Find Hub network, which uses end-to-end encryption to protect your location data. Google serves as the sole data controller for all information related to your Ridge Tracker Card usage. Ridge cannot access your location, Google account details, or any data transmitted through the Find Hub network.

Anti-Stalking Protection:

For Android Device Users (Android 6.0+): Automatic alerts if an unknown tracker travels with you, with the option to play a sound on the unknown tracker to locate it and follow on-screen instructions to take further action
For iPhone Users (iOS 17.5+): Automatic alerts through the Find My app if an unknown Ridge Tracker Card travels with you, with the same option to play a sound and follow on-screen instructions
As a backup for devices without these alerts: The Ridge Tracker Card automatically emits an audible alert when separated from its owner and in motion for an extended period, helping detect if someone has placed a tracker on your belongings without permission [FLAG: Confirm how long the card must be separated from its owner before it beeps. Stephen]

To receive alerts, keep Bluetooth turned on and make sure tracking alerts are allowed on your phone: "Unknown tracker alerts" on Android (with Location on), or "Tracking Notifications" on iPhone. [FLAG: New privacy language (alert settings, finding a card that isn't yours, and the law enforcement lines in the "Can someone else track me?" FAQ). Please review. Gina]

To disable the Ridge Tracker Card and stop all location reporting, press and hold the button until you hear three beeps, then release. The red LED will flash once per beep to confirm.

If You Find a Ridge Tracker Card That Isn't Yours: Before turning it off, note the tracker details shown in your app, in case you need them for law enforcement. Then press and hold the button until you hear three beeps, and release.

Privacy Resources:

Google Privacy Policy: Google's Privacy Policy
Ridge Privacy Policy: Ridge Privacy Policy
Find Hub Support: Google Find Hub Support

For complete privacy controls, data removal, and compliance information, visit Ridge Tracker Card - Complete Guide.

Certification and Compliance

Works with Google's Find Hub: Certified to meet Google's compatibility, safety, and performance standards for the Find Hub network.

FCC ID: 2APRQ-TRACKERCARD
IC ID: 29089-TRACKERCARD

For complete regulatory and compliance documentation, visit Ridge Tracker Card - Complete Guide.

Revised November 3, 2026